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Frequently Asked Questions:

What are the usage conditions of the flats?

Our flats are only offered for accommodation purposes. Please contact us if you require another service (conference room, client reception, rest living rooms, etc.).

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Booking, payment and delays?

During your booking on rent-cannes.fr you will be asked for the overall payment authorisation with the payment of an immediate amount (30%). One month later, the automatic transfer of the remaining balance (70%) will occur.

The booking will only be considered after payment of the 30% rental down payment.

This down payment can be made by credit card on a secure website or by bank transfer.

In all instances, the complete payment must have been made at least 30 days before your stay. See the general terms and conditions for rental.

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When and how should I pay the deposit?

A deposit for the amount of your rent is required to be deposited by credit card or cheque before your arrival. It will be automatically requested from you via the website. It will be refunded at the end of your stay, minus the amounts deducted for potential damages (breakages, thefts, degradation or others)

Three means of payments are offered available:

  1. By credit card via the payment website before your arrival.
  2. By cheque
  3. By bank transfer, but we will only be able to refund you after your departure.
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On the day of your arrival, what is the welcoming procedure?

One hour before your arrival you should call the +33 (0)4 93 992 833 or the +33(0)698 958 000. You will be met at your lodging. If you arrive by plane, please contact us as soon as you arrive in Nice.

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What are the normal rental periods?

Rentals are made from Saturday to Saturday, from 4:00pm to 6:30pm for arrivals, and from 9:00am to 11:00am for departures, without formal agreement. Rentals for the weekend or during the week are also possible with the same arrival and departures timeslots.

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Do you serve breakfast?

If you come outside a holiday period, breakfast is not included in the price. If you come for a conference, a welcome pack containing some tea, coffee, cereals, jams, fruit juices, etc will allow you to be able prepare one for yourself.

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Can I cancel?

The booking amounts cannot be refunded within two months of the rental date. If you wish to protect yourself against this type of risk, you will need to subscribe to a personal insurance (https://www.elviatravel.com/gp/index.jsp?param=5&&).

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